Return to: U of M Home

Caroline C. Hayes
Professor
E-mail: hayes@me.umn.edu
Telephone: (612)626-8391

Ph.D., 1990, Robotics, Carnegie Mellon University

M.S., 1987, Knowledge-Based Systems, Carnegie Mellon University

B.S., 1983, Math/Computer Science, Carnegie Mellon University

Research

Technology has become integral and necessary in our lives at home and at work. However, technological systems can hinder as well as help people in doing what they need to do. The goals of my research are to understand how to design effective systems of people and technology using an approach that combines elements of engineering, computer science, psychology and management science. By understanding how to design technology that works with, rather than in spite of people, we can be more effective in our work, live more harmoniously with our technological creations, and live better lives.

My projects explore issues ranging from:

•Computer decision support systems to assist people in complex tasks such as manufacturing, architectural design, and intelligence analysis;
•Decision making in natural work settings,
•Globally distributed design teams and barriers to their effectiveness,
•Interfaces through which a quadriplegic person can control a wheel-chair mounted robot arm

Publications

Television appearance: Tech Talk

Book: Human Computer Etiquette

Students

University roles

Faculty Legislative Liaison

Director of Graduate Studies for the Human Factors Program

University of Minnesota Faculty Senate

Women’s Faculty Cabinet

Steering Committee for the Network of Interdisciplinary Initiatives

Teaching

IE 5511 Human Factors and Work Analysis

IE 8541 Intelligent Decision Support Systems

Laboratories

Decision Support Laboratory